Provider Frequently Asked Questions

FleetNurse is a mobile software that connects healthcare professionals directly to healthcare facilities that need to staff shifts on short notice.

As a FleetNurse healthcare professional, you have access to open per diem shifts at local facilities in your area. You will receive shift notifications via the FleetNurse app. You have the power to accept or deny these shifts. All shifts are per diem, allowing you to keep your full-time or part-time jobs.

FleetNurse is meant to provide you with supplemental income on a schedule that works for you!

The credentialing process on average takes about two weeks. Most of it is done via mobile phone on the FleetNurse app. The quicker you upload your documents, the quicker the process can be completed.

1. Please check that you have uploaded all items within the My Documents and Requirements tabs and have acknowledged the policies. Your uploads will be reviewed within 24-48 hours.
2. If your Professional References are not yet approved, our Reference Department is working on verifying your references.
3. If all Documents and Requirements have been submitted and approved and you have acknowledged the policies, the final steps to complete are online skills assessments, a drug screen and a background check. You will be notified via email when those have been ordered for you.

I uploaded everything, why isn’t my account approved yet?I uploaded everything, why isn’t my account approved yet?You can download the document to your phone and use either markup or gallery on your device to fill out the document.

If you do not receive a paystub from your employer, there are a couple of alternative options for you to submit.
1. An official letter from the HR department of your employer dated within 30 days stating that you are an employee. It is important for them to include your job title and dates of employment.
2. If you work for a company that uses a mobile app for reporting payments, you can provide screen shots showing the most recent dates that you have worked. The screen shot will need to include dates, your name and the company name.

You will be approved at facilities NEAR you once your account is in final review. If the facility has a required orientation, you will be approved to work at that facility after you complete orientation.

To upload a document, tap the “+” sign in the top right corner and then select which document you wish to upload from the list.

No, taxes are not taken out of your earnings. All FleetNurses are 1099 contractors and are responsible for their own taxes.

Please review any notes provided on sections marked as “Incomplete”. FleetNurse Customer Support Specialists typically review new uploads within 24-48 hours. If you feel that it is taking longer than usual for your uploaded items to be reviewed, please contact us at (541) 255-0018 or customer.support@fleetnurse.com.

Swipe left on the uploaded file and tap on the red delete button.

Some facilities require in-person orientation. If they do require an orientation, these hours will be PAID.

Nope! There are no minimum hours to work. You simply accept or decline the shifts that you want. You can work one shift a month or one shift every day.

On average, the hourly wages are 1.5 to 2 X higher than the average hourly rate of your position in your city. It’s dependent on how soon the requesting facility needs the shift filled. Meaning wages will be higher at a 2-hour notice vs 48 hours notice.

Hourly pay rates are dependent on the facility and how quickly the shift needs to be filled. The sooner the shift needs to be filled, the higher the pay rate. Pay rates for available shifts will be visible once your FleetNurse account is approved.

No. FleetNurse will cover those fees for you. We will only order these after you have uploaded all required documents and FleetNurse approves them.

You will be notified of open shifts in your area via a notification on your FleetNurse app once you’ve completed the credentialing process. All shifts are FIRST COME FIRST SERVE. So if you see an open shift that you want to work, you will have to accept it before someone else in your area picks it up.

Go to the three dots in the top right-hand corner of the shift you have accepted and click the dots. The app will ask you if you are sure you want to cancel if you do please click ‘Yes’ to cancel.

REMEMBER: If you cancel your shift less than 12 hours before the start time that will result in a one-time wanting, the second time it happens you will be blocked from the FleetNurse mobile app for 6 months.

The pay period runs from Sunday to Saturday with weekly direct deposits the following Friday. 

No. We do not provide gas mileage or other traveling expenses because FleetNurse is not a travel staffing agency. All shifts are meant to be local to you, therefore not requiring you to travel very far distances.

Shifts that are per diem are all PRN. You can work shifts that fit with your schedule. For any contract work, you get to decide which contracts to accept.

All shifts pay premium wages.

A W-9 form is the tax form used by all independent contractors. As a FleetNurse provider, you are considered an independent contractor. You will receive a 1099 tax form from FleetNurse by the end of January 31st from Quickbooks. This will be mailed to the physical address that you put on your W-9.

Yes! FleetNurse is not meant to be your main source of income. We provide you with per diem shifts to supplement your income. If you receive a shift notification on the FleetNurse app, you are not required to accept it. Pick up shifts that work with your schedule. 

FleetNurse may have short-term placement work available.

Yes! If you are in the Houston area and have critical care experience, you can apply to do a 13-week crisis response position at a hospital in the Texas Medical Center.

For other regions, please inquire for more information as it changes daily. 

If you are interested and would like more details, please contact us at customer.support@fleetnurse.com.